I know, annoying...still, roughly, 80%+ success rate...
Be kind to your tech support folks - we know, and still, we have to ask...
Please turn the device off, then turn it back on again (a.k.a. "power cycle" the device).
Opensource software recommendations:
(the developers always welcome donations, please consider supporting them):
"Audacity is an easy-to-use, multi-track audio editor and recorder for Windows, macOS, GNU/Linux and other operating systems.
Audacity is free, open source software."
Free, high quality diagramming software for everyone.
Text editor, source code editor, I use it daily.
Image and photo editing software for Microsoft Windows
I have been using it since ver 1.0 ("The original project that started it all. This was completed in 15 weeks as an undergraduate senior design project at WSU, and was 36,000 lines of code").
"It started development as an undergraduate college senior design project mentored by Microsoft, and is now maintained and developed by Rick Brewster. Originally intended as a free replacement for the Microsoft Paint software that comes with Windows, it has grown into a powerful yet simple image and photo editor tool. It has been compared to other digital photo editing software packages such as Adobe® Photoshop®, Corel® Paint Shop Pro®, Microsoft Photo Editor, and The GIMP."
I am new to this project, but I am incredibly impressed by it.
"A Free and Open Source Geographic Information System"